Organisations need to be able to demonstrate the knowledge and skills of their staff so that ‘customers’ are able to buy product and services from that organisation with confidence.

Alternately an organisation may wish to recruit an individual but unless they can demonstrate that they have the necessary skills, the future employer may be leaving their organisation open to engage with an individual that may not necessarily have the skills they are looking for.

The organisation needs to focus on the development of their staff, where do they begin? Rather than ‘sheep dip’ which is the traditional way to train all the staff why not focus the training in the areas that need addressing.